Optimize your telephone order processing
Take out the phone stress of
The employees should take care of the guests or the production of the orders. At the same time, however, they call customers who either want something delivered or want to place their order for collection. Reduce the stress on your employees and have your orders picked up by your own or an external call centre. Once trained, they can take orders much more relaxed, better serve customers and generate additional sales. The call centre software is easy to implement as it runs on any standard PC. Thanks to the cloud architecture, additional employees can be added at peak times if required. The user-friendly ordering interface makes operation child's play, even for new staff.
Optimized for multi-branch operations
Communication made easy,
all data at a glance
Thanks to the built-in chat module, call center employees can chat directly with employees in the store and vice versa. This makes it possible to clarify queries very efficiently. In addition to the order entry, the call center employee also has access to the customer and order data of all stores. He can also centrally record and process complaints, view the order overview, etc.
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Optimize your telephone sales with a call center
Many franchise companies now want to minimize the time and effort involved in taking orders at the checkout for their store employees. The use of a call center for telephone orders is a good solution here. A central order acceptance has many advantages for customers. They are looked after by well-trained employees and at peak times they don't notice the hustle and bustle in the restaurant or delivery service.
Access is provided to the central call centre mask, which is directly linked to the individual restaurants and delivery services, so that even items that are sold out at short notice can be communicated quickly and easily.
The call centre for delivery services and restaurants is so simple and intuitive that the training period for new employees is very short. We provide the appropriate training material for the employees so that you do not have to do any more. With SimplyDelivery's software solution, central ordering for delivery services and restaurants becomes a real alternative. If your staff is busy with other tasks, we can also provide experienced call centres for your delivery service if required. This is the perfect complement to your own webshop.